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RAZORPAY VERIFIED POLICY
TRANSPARENT BILLING & CONSUMER PROTECTION

Refund & Cancellation Policy

Effective Date: January 1, 2026 • Last Updated: September 13, 2026 • Version 2.0

7-Day Unused Credit Refund Guarantee

At InternPrep AI (operated by Krishna Gahlod), we want you to feel completely confident in your preparation. If you purchase any top-up pass (such as a Single Mock Pass or Single Resume Audit) and do not use the credit, you are entitled to a 100% no-questions-asked refund within 7 days of purchase.

1. Digital Compute Consumption Rules

Because InternPrep AI provisions dedicated high-performance neural compute resources (via specialized AI inference hardware) in real-time upon session launch:

  • Unconsumed Credits: Any pass or credit unit that has not been initiated into an interview session or resume audit is fully refundable within 7 days of payment.
  • Consumed Credits: Once an interview session commences (the candidate sends their initial turn or prompt) or a full resume ATS audit PDF is generated and downloaded, the digital compute allocation is deemed fulfilled and that specific credit is non-refundable.

2. Technical Outage & System Error Protection

Zero-Loss Guarantee on System Failures

If a platform technical error, server timeout, or speech-to-text failure interrupts your mock interview or causes an ATS scorecard to fail during generation:

  • We will automatically re-credit your account balance immediately.
  • Alternatively, you may request a direct monetary refund if you prefer not to re-take the session.

3. Subscription Cancellation Terms

For recurring subscription passes:

  • You can cancel your subscription renewal at any moment directly from your Dashboard > Billing & Passes tab.
  • Upon cancellation, you will retain full access to all plan features until the end of your current paid billing period. No further charges will be made.

4. Refund Processing Timelines & Methods

Processing Window

Refund requests are validated within 24 to 48 business hours. Approved refunds reflect in your account within 5 to 7 business days.

Original Payment Route

All refunds are issued strictly back to the original method of payment (UPI ID, Credit Card, Debit Card, or Net Banking) via Razorpay.

5. How to Initiate a Refund Request

To request a refund or report a disrupted interview session, send an email to krishnagahlod@gmail.com with:

• Subject: Refund Request - [Your Registered Email]

• Razorpay Payment / Order ID (found on your payment receipt email)

• Reason for request (e.g. accidental purchase, technical platform error)

6. Merchant Information

Merchant / Platform Operator: Krishna Gahlod (InternPrep AI)

Operating Location: Mumbai, Maharashtra, India

Support & Dispute Email: krishnagahlod@gmail.com

Turnaround Time (TAT): Initial response within 24–48 hours; processed within 5–7 banking days

Customer Support Hours: Monday – Saturday, 9:30 AM to 6:30 PM IST